IP Unity Glenayre and Metaphor Solutions Partner on Speech-based IVR
New offering lets enterprise customers launch interactive voice response-based customer service functions in minutes – no tools, no incremental costs, no delay
WELLESLEY, MASS, March 20, 2007 — IP Unity Glenayre, Inc., a new leader in delivering carrier-grade messaging and multimedia solutions over IP, TDM and enterprise networks, and Metaphor Solutions, Inc. a leading provider of speech IVR on-demand, today announced a partnership and released the Plug & Play IVR (Integrated Voice Response) application suite for the IPUnity Glenayre Media Server, that lets customers quickly self-configure, deploy, manage and report on speech-based IVR customer service solutions.
Using the solution from IP Unity Glenayre and Metaphor Solutions, service providers will be able to offer highly valuable enterprise IVR and Call Center services that increase revenue and reduce customer churn. The new Speech IVR on-demand applications, allow end customers to choose from more than 50 pre-configured Speech IVR packages. Through an easy-to-use self-service interface, customers can customize their version of the application by modifying prompts and business variables; they can even connect the application to data at their site through a self-configuring web-services interface. The joint offering includes menus and options specifically designed for Financial Services, Retail, Healthcare, and Enterprise environments.
Examples of applications used in these vertical segments include Telephone Banking, Bill Collection, Insurance Claims Service, Appointment Scheduling, Prescription Refill, Location Finder, Inventory and Pricing Request, Order Status Checking, Customer Surveys, Password Reset, Trouble Ticket Management and Catalog Request.
“For carriers and their customers, these applications dramatically reduce the time, cost and complexity of implementing speech IVR applications,” stated Arun Sobti, Chairman and CEO of IP Unity Glenayre. “The incremental deployment cost—from solution configuration to final testing—is zero and the delivery time can be measured in minutes. Because the solution is network-based and has market-ready applications, customers tell us it’s a snap to implement them. Metaphor has been a great partner in helping us deliver these solutions to the managed services marketplace.”
“IP Unity Glenayre’s focus on innovative carriers and enterprise users worldwide will ensure that these packaged solutions find a highly receptive and ready audience,” added Mobeen Khan, COO of Metaphor Solutions, Inc.”The global reach of IP Unity Glenayre, and the company’s commitment to enhancing the user experience fits very well with our mission to enable the adoption of speech applications at every enterprise.”
About IP Unity Glenayre
IP Unity Glenayre is the leader in delivering carrier–grade messaging and multimedia solutions over IP, TDM and enterprise networks. The company's unified communications framework brings together messaging services and rich media distribution to users across disparate networks and devices. IP Unity Glenayre offers one of the industry's broadest portfolios of applications, including voicemail, unified messaging, conferencing, SMS, MMS, text to speech, speech recognition, fax, IVR voice portal, color ringback tones, prepaid billing, video portal, video conferencing, videomail and video gaming, all built using open standards based technologies such as VoiceXML.
IP Unity Glenayre's comprehensive multiservice solutions are deployed globally, over best-of-breed media servers and application servers and across traditional and all-IP broadband wireless, wireline and FMC networks. For more information, go to www.ipunity-glenayre.com.
About Metaphor Solutions
Metaphor Solutions, Inc. is a leading provider of speech IVR on-demand. Through its Plug & Play website, Metaphor offers the largest portfolio of packaged applications available and the fastest configuration, integration and deployment of speech IVR applications. Metaphor’s extensive development and management tools enable the highest level of service quality for end-users. The applications are deployed on standards-based hosting infrastructure. Metaphor markets its applications both directly and through a network of partners and resellers. Access to the Plug & Play Speech IVR website is available at www.metaphorivr.com
