Metaphor Solutions and LumenVox Partner To Deliver Speech Applications to Mid-Sized Enterprises
Affordable Plug and Play Speech Applications Break Cost Barrier to IVR Adoption
Wellesley, MA and San Diego, CA - August 15, 2007 – Metaphor Solutions, Inc. a leading provider of speech IVR applications on-demand, and LumenVox, an innovator of speech recognition software, announced today the availability of affordable speech-enabled IVR solutions that are directly configurable and deployable from the Internet at www.metaphorivr.com.
Metaphor’s suite of packaged speech applications, powered by the LumenVox Speech Engine, gives to mid-market businesses unprecedented access to cost-effective speech solutions. Small and mid-size businesses can easily configure these speech IVR solutions to connect through their on-premise or managed PBXes, like the popular Asterisk platform.
“Companies that previously were unable to afford speech solutions now have, through Metaphor’s web-configurable packaged applications, an opportunity to automate many telephone-based tasks,” said Edward Miller, president of LumenVox. “Speech recognition is no longer just for large enterprises with big pockets. Speech is for any company wanting to improve organizational efficiency and provide superior customer service.”
“Metaphor and LumenVox share a unique vision of offering speech recognition applications for any business,” added M. Mobeen Khan, COO of Metaphor. “LumenVox offers a very high quality, and robust speech recognizer that makes IVR a reality for small and midsize customers serving smaller call volumes. Using the LumenVox ASR with our Plug & Play environment, businesses can now quickly and cost effectively deploy speech IVR solutions.”
Metaphor Plug & Play environment lets enterprises quickly self-configure, deploy, manage and report on 50+ speech IVR customer service solutions without any speech recognition, grammar building or VoiceXML skills requirements. Examples of applications include Inbound and Outbound Customer Surveys, Proactive notifications, Telephone Banking, Bill Collection, Payment, Insurance Claims Service, Order Status, Appointment Scheduling, Prescription Refill, Location Finder, Inventory and Pricing Request, and Catalog Request. Customers can dial into live applications or create free trial accounts by visiting www.metaphorivr.com
About Lumenvox
LumenVox provides powerful, full-featured, and affordable speech recognition software together with a committed focus on excellent customer service. Its innovative speech technology empowers channel integrators, developers, and solution providers to design and deploy dynamic speech solutions. LumenVox has gained industry recognition by winning over 20 awards for innovation, technical excellence, and user’s choice for our Speech Engine, Speech Platform and Speech Tuner. LumenVox can be reached at 877-977-0707 or at www.LumenVox.com
About Metaphor Solutions
Metaphor Solutions, Inc. is a leading provider of speech IVR on-demand. Through its Plug & Play website, Metaphor offers the largest portfolio of inbound and outbound packaged applications available and the fastest configuration, integration and management environment for speech IVR applications. Metaphor’s extensive development and management tools enable the highest level of service quality for end-users. The applications are deployed on standards-based infrastructure, on-premise or in hosted environments. Metaphor markets its applications both directly and through a network of partners and resellers. Access to the Plug & Play Speech IVR website is available at www.metaphorivr.com.
LumenVox Contact:
Laura Kennedy
877-977-0707, just say “Laura” Laura@LumenVox.com
