XO Interactive Launches Rollout of Metaphor’s Plug & Play IVR Solution
to Small-to-Medium Businesses
Web 2.0 Solution Allows Telecom Carriers to Deliver Complex IVR On-Demand Quickly and at Low Cost Through OEM
WELLESLEY, MA, March 25, 2008 – XO Interactive, a fully owned subsidiary of XO Communications, Inc., has launched their nation-wide rollout of Metaphor’s Plug & Play IVR On-Demand platform to power Interactive Voice Response (IVR) solutions to small and medium businesses. This Web-based, software-as-a-service solution to be called Self-Provisioned Voice Automation (SPVA) by XO, allows easy to sell, easy to configure, and easy to manage IVR solution to be marketed to XO customers. SPVA allows small and midsize business with thousands of customer service calls per month, to start using high quality self service IVR applications that will save money and offer higher levels of customer service. XO chose the Metaphor solution after months of market investigation and quality assurance which proved that non-technical users could easily select, configure and deploy IVR on-demand and that proved scalability at low cost.
Although IVR or call automation has been known for many years to be much cheaper than the costs of live service agents, small to medium businesses have not been able to afford to deploy IVR due to its very high initial setup costs. Metaphor's Plug & Play IVR Solution breaks through that barrier with it's features of "Try before you buy for free" and "Pay only for what you use". Configuration and deployment of IVR take minutes to hours instead of months. Now, any Telecom carrier can provide low cost IVR to its business customers by reselling IVR through Metaphor's OEM solution.
Metaphor offers the only telco-grade platform for self provisioning speech IVR applications in the industry. The Plug & Play speech IVR environment lets enterprises quickly self-configure, deploy, manage data, manage outbound call campaigns and view reports on 50+ iinbound and outbound IVR customer service solutions without any technical skills.
Customers can experience live IVR applications from Metaphor, and create a free account to configure and deploy speech IVR applications by visiting the company website at www.metaphorivr.com. Examples of applications include Inbound and Outbound Customer Surveys, Proactive notifications, Telephone Banking, Bill Collection, Payment By Phone, Insurance Claims Service, Order Status, Appointment Scheduling, Prescription Refill, Location Finder, Inventory and Pricing Request, and Catalog Request.
About Metaphor
Metaphor Solutions, Inc. is a leading provider of speech IVR on-demand. Through its Plug & Play website, Metaphor offers the largest portfolio of inbound and outbound packaged applications available and the fastest configuration, development, integration and management environment for speech IVR applications in the industry. Metaphor’s extensive development and management tools enable the highest level of service quality for end-users. The applications are deployed on standards-based infrastructure, on-premise or in hosted environments. Metaphor markets its applications both directly and through a network of partners and resellers. Access to the Plug & Play Speech IVR website is available at www.metaphorivr.com
About XO Communications
XO Communications, a subsidiary of XO Holdings, Inc., is a leading provider of 21st century communications services for businesses and communications services providers, including 50 percent of the Fortune 500 and leading cable companies, carriers, content providers, and mobile operators. Utilizing its unique and powerful nationwide IP network and extensive local metro networks and broadband wireless facilities, XO offers customers a broad range of managed voice, data and IP services in 39 metropolitan markets across the United States. For more information, visit www.xointeractive.com.
