Metaphor helps call centers at enterprises and government agencies dramatically improve the caller experience while reducing capital and operating expenses.
Whether call centers want to upgrade their existing touch tone solutions or go to directly to automation, Metaphor provides both on-premise and hosted data center solutions.
Example Speech Applications
Retail
- Phone shopping
- Product problem solving
- Product activation
- Product information
- Catalog request
- Account notification
- Account management
- Product availability
- Rebate or refund
- Order status
- Sweepstakes
- Product returns
- Driving directions to store
Health Care
- Set doctor appointments
- Get lab results
- Fill prescriptions
- Patient Survey
- Retrieve medical history
- Filing claims
- Claim information
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Financial Services
- Stock trading
- Change of address
- Password reset
- Apply for a loan
- Balance & payment inquiry
- Qualify mortgage refinancing
- Evaluate Mortgage rates
- Fund price and performance
- Open an account
- Transfer funds between accounts
- Pay bills electronically
- Portfolio management
- Market news
- Bill Collections
Enterprise
- Voice access to your Outlook
- Job hot line
- Lead capture
- Call routing
- Internal HR questions
- Benefits line
- Accounts payable
- Obtain appointment reminders
- Filling expense reports
- Check inventory
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Government agencies must provide alternative methods of access to information for the visually disabled and those without access to the Internet. Metaphor assists agencies with Section 508 requirements, enabling them to quickly deliver information and services to citizens while leveraging existing investments in Web-based services. Some common examples of government applications include:
- 511 Travel Information Line
- Appointment Scheduling and Reminders
- Benefits Management
- Education
- Public Service Announcements
- Tax Services
 Contact us for more information on using our speech applications. |
