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Financial businesses must deliver cost-effective and efficient customer services to remain competitive. Today, while cost reduction remains a prime concern, it is customer service that
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is the driving force in technology investment.
Speech-enabling technology is extending financial businesses' investments in Web infrastructure and associated technologies by delivering self-service to all customers wherever they are, including those without Internet connectivity.
Speech solutions provide up-to-the-minute information and allow customers to perform "anytime, anywhere" transactions. Banks, brokerages, and credit unions can immediately enhance customer loyalty and retention, while saving costs with these user friendly, cost-effective customer service solutions. By giving customers personalized information access through an easy-to-use interface, financial businesses are able to create a "sticky" environment that promotes customer loyalty. Speech-enabling solutions can augment live agents by handling common inquiries associated with stock trades, account balances, transfers, branch information, and more.
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Financial Services customers are demanding more:
Self-service
The ability to manage transactions on their own through ATM and home banking services
Convenience
Anytime, anywhere access
Transparency
Similar, intuitive user interfaces across channels
Efficiency
The web sets a new standard |
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