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Annual healthcare spending in the United States exceeds $1.4 trillion, representing the largest sector of the nation's economy.
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Industry analysts and the Health Care Financing Administration estimated that 25 percent of the costs ($350 billion each year) is attributed to inefficiencies, often due to the fact that the health care industry is largely paper-based and fragmented.
Healthcare is now faced with government regulations such as the Health Insurance Portability and Accountability Act (HIPAA), which mandates the implementation of certain security and privacy practices.
Almost every sub-sector of the healthcare industry can benefit by from speech-enabled technologies, including healthcare providers, insurance companies, pharmaceutical companies, and pharmacies.
By increasing accessibility for patients and patient data, speech-enabled technology helps healthcare providers strengthen customer relationships and free up resources needed for improving productivity and reducing costs. |
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Speech technology can be used to:
Automate manual processes
Provide timely information to clinicians and patients
Reduce redundancy in communications and transactions between hospitals, physicians, insurers and pharmaceutical firms.
Enhance customer satisfaction
Reduce costs with engaging voice-enabled services.
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